Can I check my booking history after I have made a booking?

Yes. If you do not have a BusOnlineTicket member account, you can visit the Check My Booking page. If you have a member account, you can login to check your booking.

How can I check my successful booking?

Once your booking is successful, you are able to check your booking at the Check My Booking page. If you have a BusOnlineTicket member account, then check your booking history under member area→ History.

Can I change my booking?

All confirmed bookings are final and cannot be changed. However, due to the different policies of bus operators, you can send an email to [email protected] to raise your request, at least 7 days before the scheduled departure time. Please take note that request for change is subject to the approval of the respective bus companies, in accordance to their Terms & Conditions.

Can I cancel my booking?

No, all confirmed bookings are final and cannot be cancelled. However, due to the different policies of bus operators, you can send an email to [email protected] to raise your request, at least 7 days before the scheduled departure time. Please take note that request for cancellation is subject to the approval of the respective bus companies, in accordance to their Terms & Conditions.

I have found that I made the same booking twice, will there be any refund?

Yes, we will refund to you if you made the same booking twice. However, you must email us with the booking details, within 1 hour after your booking has been made. Refunds will be made on a case-by-case basis, subject to the discretion of BusOnlineTicket.co.th. Terms and conditions apply.

Is my booking ticket transferable?

Yes, you just need to print out the e-confirmation, and anyone with the e-confirmation can collect your ticket from the counter.

I do not have a printer. Is it a must to take the printout of the ticket?

Printed e-confirmation is optional, as long as you can provide the booking reference number. However, for some bus companies, it is compulsory to print out the e-confirmation of the booking. Kindly refer to the notes during your booking, and the notes written in the e-confirmation email. You also need to present your ID or the booking reference number to get the boarding pass.

I have lost my e-confirmation, can I collect my ticket without e-confirmation?

You may email to us and our customer service team will email you the e-confirmation within 24 hours. Alternatively, for some bus companies ONLY, if you are the person who bought the ticket, kindly show the counter staff your registered passport number / telephone / Identity Card. The counter will issue the ticket to you.

What is the contact number of the express bus counter?

Please refer to this link.

How long will the bus operator open the schedule in advance?

Normally, express bus companies will open their schedule 1 month in advance.

Can I apply for a membership?

Yes.

How can I register as a member?

Please go to home page of www.busonlineticket.co.th and click “Sign Up Here” or click the link here.

How can I log in to my account?

You can sign in at login page.

Can I edit my contact number?

Yes, you can edit your contact number under Member Profile after login.

Can I change my password?

Yes, you can change your password under Member Profile.

I have forgotten my password. How do I proceed?

You can retrieve your password by entering your registered email address here.